a) Use of Cookies and Web Bugs  by CitizenGO Websites

b) Types, purpose and operation of Cookies

c) How to disable cookies and Web Bugs in major browsers

d) What happens if you disable Cookies


a) Use of Cookies and Web Bugs by CitizenGO Websites

CitizenGO Websites  use ¨Cookies¨, and similar devices (hereinafter, Cookies). Cookies are files sent to a browser by a web server to record user activities in a particular site or all sites, apps and/or Services of CitizenGO Websites  (hereinafter, the Services). The first purpose of cookies is to provide the User quick access to selected Services. In addition,  Cookies customize the Services offered by CitizenGO Websites, facilitating and providing each User information that is or may be of interest, depending on the use use of the Services.

CitizenGO Websites use Cookies to customize and facilitate User's browsing. Cookies are only associated with an anonymous user and his computer and do not provide references that allow the disclosure of the User's personal data. The User can configure its browser to notify and reject the installation of cookies sent by CitizenGO Websites without affecting the ability of the User to access the Content. However, we warn the User  that in these cases, the performance of the website may be impaired.

Users who register or have logged in, benefit from more personalized services which, in addition,  are targeted to their profile, thanks to the combination of the data stored in cookies with personal data used at the time of registration. These users expressly authorize the use of this information for the purpose indicated, without prejudice to their right to reject or disable cookies.

CitizenGO Websites also use Web Bugs, which are tiny and transparent images embedded in emails. When the User opens the email  the image is downloaded along with the other contents of the email and reveals whether a particular email has been opened or not. CitizenGO Websites use this information for statistical purposes and to be able to carry out analytical studies on   users email reception.


B) Types, purpose and operation of Cookies

In terms of their permanence, Cookies may be divided into Login session cookies or Permanent Cookies. The former expire when the User closes the browser. The latter expire once they have reached the goal for which they are created (e.g. so that the user remains identified in CitizenGO Services) or when it is manually deleted.

Additionally  and depending on your goal, you can qualify Cookies as follows:

PERFORMANCE COOKIES: This type of Cookie remembers your preferences for the tools found in the Services, so that you do not have to re-configure the service every time you visit. Examples of what  this type includes:

  • Setting volume of video or audio players.

  • Video transmission speeds that are compatible with your browser.

GEOLOCATION COOKIES : These cookies are used to determine which country you are in when you request a service. This cookie is completely anonymous and it is only used to shape the content to your  location.

REGISTRATION COOKIES : Registration Cookies are generated once the user is registered or subsequently opened its session, and are used to identify in the Services with the following objectives:

  • Keep the User identified so that, if he closes a Service, leaves the browser or switches off the computer,  he will be automatically identified when he reenters the Service, facilitating the navigation without having to be re-identified. This function can be deleted if the User  presses the feature "close session" to delete the Cookie . The next time he enters the Service the User must log in to get connected.

  • Check if the user is authorized to access certain Services. Additionally, some Services may use connectors with social networks such as Facebook or Twitter. When the User logs into a Service with social networking credentials, he authorizes the social network to keep a persistent cookie which remembers his identity and ensures access to the Services until it expires. The User can delete this Cookie and revoke access to social networking services by updating his preferences for a specific social network.

ANALYSIS COOKIES : Each time a User visits a Service, a tool from an external supplier (CitizenGO uses the services Google Analytics for these purposes) generates an Analytic Cookie in the User's computer.


For more information about the policies and practices of Cookies in Google you can check:


c) How to disable cookies and Web Bugs in major browsers

Normally you can stop a browser accepting  Cookies, or stop accepting cookies from a particular Service.


All modern browsers allow you to change the configuration of Cookies. These settings are usually found in the 'Options' or 'Preferences' menu of your browser. You can also set your browser or email client and install free plug-ins to avoid Web Bugs being  downloaded when you open an email.


The CitizenGO Websites offer the User guidance on the steps to access the configuration menu cookies and, where appropriate, private browsing in each of the major browsers:

  • Internet Explorer:Tools -> Internet Options -> Privacy -> Settings.

  • For more information, see support Microsoft  or Help browser.

  • Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.

For more information, see support Mozilla  or Help browser.

  • Chrome: Settings -> Show Advanced Options -> Privacy -> Content Settings.

For more information, see support Google  or Help browser.

  • Safari: Preferences -> Security.

For more information, see the Apple Support  or Help browser.


d) What happens if you disable Cookies

Some of the features of a Service will be disabled, for example, remain unidentified, keep shopping in the "shopping cart" in an e-commerce service, receive information about their location or viewing some videos.


Updates and changes in the Privacy/Cookies Policy

CitizenGO Websites may modify this Cookies Policy based on legal requirements, regulations, or in order to adapt the policy to instructions issued by the Spanish Agency for Data Protection, so Users are recommended to visit it regularly.


When significant changes are introduced in this Cookies Policy, these will be communicated to Users either through the Web or via an email message to Registered Users.